Cancellations:
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, forcing schedule adjustments. If you need to cancel your appointment, we respectfully request at least 48 hours notice.
When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients, as well as committing that staff member to be at the clinic and available. In order to be respectful of your fellow patients and practitioners time, please call the clinic or simply email as soon as you know you will not be able to make your appointment.
Our Policy:
Any no show or cancellation made less than 48 hours before the appointment will result in a cancellation fee of $40 per Facial Treatment and $80 per Cosmetic Treatment with our Nurse/Doctor Injectors.
If you are more than 10 minutes late for your service, we may not be able to accommodate you in your booked time slot. In this case, the same cancellation fee will apply.
We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file or deducted from your pre-paid deposit.
By booking with us, you agree to the above cancellation policy. If you have any questions or concerns, please contact us.
Child Free & Guest Policy:
We introduced this policy to ensure the safest and most relaxing environment for all of our clients. Medical procedures like injectables require full concentration and a sterile space, and we also have clients visiting us for calming facials. Children and additional guests in the treatment room can create distractions and compromise safety standards, so this decision helps us provide the best care possible and was strongly recommended to us by our medical insurance company.
Unfortunately, our waiting room is often unattended, and we are unable to provide supervision for children. For the safety and comfort of all our clients, we kindly ask that you arrange childcare before your visit. This helps ensure that you and other clients can fully relax and enjoy your treatments as noise echos in our small studio.
For children who are old enough, we do have a large undercover area outside the clinic, along with a garden with seating, where they can comfortably wait during your appointment. However, please note that the area is unsupervised, so we recommend ensuring they are safe and occupied while you’re receiving treatment
Contact us:
If you have any queries or concerns, whether that be before or after your appointment, don’t hesitate to reach out to us via email or phone.
The best way to contact us is via email at studio@thefunctionalskin.com or by phone 0411 502 829
Please note that we prefer not to discuss treatments or appointments via Instagram (DMs).
We operate by appointment only for services; however, our retail shop is open from Tuesday - Saturday.
Address:
Shop 7/45 Wellington Rd, East Brisbane QLD 4169
Parking:
Available on Overend Street, but please note it is a tow-away zone after 4 pm.
(Hampton Street after 4pm)